Privacy Policy

1. General Information

This Privacy Policy explains how Gemix, City Exit PE-PR, Peje 30000, Kosovo
(“we”, “us”, “our”), collects, processes, and protects personal data when you use our website
or contact us.

We process personal data in accordance with applicable data protection laws and, where applicable,
the EU General Data Protection Regulation (GDPR).

2. Data We Collect

We may collect and process the following personal data:

  • First and last name
  • Email address
  • Phone number
  • Company name, if provided
  • Message content submitted via contact forms
  • IP address
  • Browser type and device information

3. How We Use Your Data

We use your personal data for the following purposes:

  • Responding to inquiries
  • Providing requested services
  • Improving our website and services
  • Ensuring website security
  • Fulfilling legal obligations

We do not sell or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing (GDPR)

Where the GDPR applies, we process personal data based on:

  • Your consent (Art. 6(1)(a) GDPR)
  • Performance of a contract (Art. 6(1)(b) GDPR)
  • Compliance with legal obligations (Art. 6(1)(c) GDPR)
  • Legitimate interests (Art. 6(1)(f) GDPR)

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect personal data against
unauthorized access, loss, misuse, alteration, or disclosure.

Personal data is stored only for as long as necessary to fulfill the purposes outlined in this
Privacy Policy or as required by law.

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to ensure proper functionality and improve
user experience.

Cookies may include:

  • Essential cookies necessary for website operation
  • Functional cookies
  • Analytics cookies, if applicable

You can manage or disable cookies in your browser settings at any time.

7. Third-Party Services

We may use third-party service providers for:

  • Website hosting
  • Email communication
  • Security services
  • Analytics services, if implemented

These providers process personal data only within the scope of our instructions and in compliance
with applicable data protection laws.

8. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority

To exercise your rights, please contact us at:
info@gemix.com

9. Contact Information

Gemix
City Exit PE-PR
Peje 30000
Kosovo

Direct Contact
Email: info@gemix.com
Phone: +383 (0) 49 755 999

Working Hours
Mon – Fri
8:00 AM – 4:00 PM